FAQ

WHAT SERVICES DO SPAIN EMOTIONS OFFER?

As a DMC agent in Spain we offer the best in corporate and group tourism programs with Madrid and Barcelona as the travel destination. We provide advice on services such as transfers, accommodation, event and meeting organization, original tours to get to know Madrid or Barcelona, Meet&Greet experiences with celebrities or personalized teambuilding programs.

As experts in sports and leisure tourism, we give our clients the chance to attend the world's biggest, most coveted sold out events. We guarantee game tickets for all the major European football leagues, the Champions League Final, the European Cup, the World Cup and the Olympics, among others. In addition, we organize sports experiences for professional or amateur teams and sportsmen and sportswomen consisting of: football academies, friendly matches and summer camps.

In the field of cultural leisure we reserve your seats for sensational cultural events such as the Vienna New Year's Concert, the premieres of the most awaited opera performance in the world renowned L' Escala, the Russian Ballet or the music festivals of the moment such as Coachella or Tomorrowland. We also manage private concerts of your idols, exclusively for you and your guests.

HOW CAN I SEND A REQUEST FOR INFORMATION OR A QUOTE FOR ANY OF SPAIN EMOTIONS SERVICES?

We are available for any request via email at This email address is being protected from spambots. You need JavaScript enabled to view it., via telephone or WhatsApp on +34 633668845 or through the contact form. You can also reach out to us on our social network sites on Instagram, LinkedIn, or Facebook.

HOW DO I CONFIRM A SERVICE?

An agent will always personally take your request . He will confirm the service you want to hire through the email communication you have with him by indicating the date, pax number?? and service you want.

To speed up the process, please provide us with delivery details: hotel, check in, check out, meeting points, etc.

WHAT DOCUMENTS DO I RECEIVE ONCE I HAVE CONFIRMED MY RESERVATION?

Once you have confirmed one of our services via email you will receive a Proforma Invoice with all the services contracted including shipping costs, if any. This invoice will be sent along with a confirmation email which will include the details of the contracted services.

A few days before the service, details such as transfer service pick-up times, meeting point information or any other information needed to enjoy our services will be resent to the customer.

If you need more documents such as a voucher or a special document to manage travel visas do not hesitate to ask us, we will be happy to help you.

WHAT PAYMENT SYSTEMS DO YOU ACCEPT?

On our Proforma Invoice you will find our account number to make the deposit by bank transfer. If you wish you can also pay by card through our online payment system on our website or via PayPal.

HOW CAN I CONTACT SPAIN EMOTIONS IF I HAVE ANY QUESTIONS OR EMERGENCIES DURING MY TRIP?

We have an emergency telephone number where you can reach us at any time during your trip, as well as other numbers provided by the agent who is responsible for your group and with whom you will have had e-mail correspondence from the beginning.

DON'T YOU HAVE AN ONLINE BOOKING SYSTEM FOR TICKETS OR OTHER SERVICES?

At Spain Emotions we are not a booking agency whose clients are just another number. We are experts in sports and corporate tourism that offer a personalized and exclusive service, wanting to maintain contact with the client and their needs at all times.

IF I WANT TO GO TO AN EVENT THAT DOES NOT APPEAR ON YOUR WEBSITE, CAN I REQUEST IT?

You can contact us and send us your request for any event that does not appear on our website. We have international contacts that can help us offer you options for any event that takes place in the world.

HOW WILL I RECEIVE THE TICKETS OR SERVICES CONTRACTED?

The tickets will be sent to your hotel 2 days before the sports event or on the date of your check in. They will be delivered to your hotel reception in your name.

If you have contracted other services, we will indicate the meeting point in advance, the starting time of the service, the name of the person responsible for the activity who will meet you and we will solve any query or doubt you may have. We will always personally check that everything is going as planned.

DO YOU HAVE DISCOUNTS FOR CHILDREN OR SENIORS (OVER 65)?

There may be special rate options for children or seniors depending on the service requested. Please let us know the age of the participants in each case and we will check if there are any age-specific rates available. In many cases, these rates are set by our providers and we will have to check them.

CONTACT FORM