Terms and conditions

PAYMENT METHODS

SPAIN EMOTIONS admit these payment methods:

  • Credit and debit cards
  • Paypal
  • Bank transfer

SALES POLICY

All the products offered by SPAIN EMOTIONS could be bought via this website and via our contact forms.

 

TICKETS

SPAIN EMOTIONS offers tickets by categories that appear in Real Madrid and FC Barcelona packages, in sections: Not Included and Price. Below the categories prices there is a seating map where are located these categories.

SPAIN EMOTIONS only guarantees tickets in pairs, we sell by categories and we can’t promise specific sectors or blocks.

In case we couldn’t offer a specific category SPAIN EMOTIONS will offer a similar or greater category.

The buyer will inform in the booking about the following details: the event’s name, the number of tickets and the chosen category.  As well as the personal and bank details in order to confirm the booking. This information won’t be published or used against the established in Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal.

 

HOTELS AND PACKAGES

Hotels’ options are offered  under the condition of no cancellation. The hotels offered are just an example of Category and characteristics, it doesn’t mean that this will be the hotel selected. We will respect the Category and the characteristics.

The buyer will inform in the booking about the following details: the event’s name, the number of tickets and the chosen category.  As well as the personal and bank details in order to confirm the booking. This information won’t be published or used against the established in Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal.

 

OTHER SERVICES

For booking activities like wine tasting, excursions, MICE activities will be offered under request, you could contact us via This email address is being protected from spambots. You need JavaScript enabled to view it.. Please inform us about wich activity you decide and how many people will do it. 

 

CANCELLATION POLICY

TICKETS

SPAIN EMOTIONS won’t give back the ticket cost unless we couldn’t offer the acquired service.

-The fact that the buyer couldn´t use the tickets in the date that the event will be celebrate is not a reason for cancellation.

-SPAIN EMOTIONS won’t be responsable of the changes that the event organizators could do for example if there is a change in the event date or place of celebration. If there is a date change SPAIN EMOTIONS will offer the buyer to posibility to attend on the new date. If the buyer couldn’t attend on the new date the ticket cost won’t be refunded.

-If you have any doubt about the date or the place of celebration don’t hesitate to contact us, we will be happy to help you.

 

HOTELS AND PACKAGES

Hotels’ options are offered under the condition of no cancellation. The hotels offered are just an example of Category and characteristics, it doesn’t mean that this will be the hotel selected. We will respect the Category and the characteristics. If the buyer can’t use this offer in the dates that he bought it this is not considered a reason to cancel the booking.

 

OTHER SERVICES

SPAIN EMOTIONS won’t refund the cost of any service if the reason is that the buyer couldn’t attend to the acquired service in the dates confirmed.

If there some changes in you request we beg you to inform us as soon as possible to decide how we could proceed. 

 

DELIVERY POLICY

TICKETS

Once you had made a booking you will recive a voucher with all the confirmation details: event's name, date and place of celebration, as well as the number of tickets and the chosen category.

Tickets will be delivered to your hotel 1 or 2 days before the event or in your check in date. Tickets will be in your hotel's reception inside an enveloppe under your name.

 

HOTELS AND PACKAGES

SPAIN EMOTIONS will send a voucher with your booking details: hotel, category, check in, check out, number of pax, rooms and price. 

 

OTHER SERVICES

SPAIN EMOTIONS will send a voucher with your booking details: Number of pax, activity chosen, activity details and price. 

 

 

 

CONTACT FORM